What Is the Number to Google Customer Service
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Basics
Plans
Sign upward
Structure
Installation
Account & Billing
Policies
Apartments
Small Business
Nuts
Google Fiber offers fast, reliable net with powerful Wi-Fi and without data caps.
One gigabit per second (Gbps) is k megabits (Mbps), a way to measure both speed and capacity for an internet connection. Google Fiber i Gig gives you internet that can become or send information up to one gigabit per second without information caps. That ways enough internet for everyone in your home and all their devices. Google Fiber 2 Gig offers downloads of upwards to 2 gigabits per second (2000 Mbps) and uploads of upwards to 1 gigabit per 2d.
One megabit per 2nd (Mbps) is 1000 kilobits, the standard speed of the boilerplate cable internet connection download speed. Some Google Fiber customers may accept plans measured in megabits, offering slower connections that 1 Gig that still provide reliable net admission without data caps.
Whether it's streaming TV, working from home, video calling, gaming, or something else, many things nosotros practise today require fast, reliable internet for both uploads and downloads. Powerful Wi-Fi across your whole home means yous're non restricted to that ane spot if you want a fast, reliable wireless connexion. Whether wired or over Wi-Fi, the more people employ an internet connection, the slower information technology may go. That's why speeds faster than a single internet-connected device typically goes (such as ane Gig) tin can make sure that everyone can employ the cyberspace at once without slowdowns.
In some cities, at that place's a Google Fiber Space to assistance customers enquire questions, become help, and sign up. Whether in that location's a Fiber Space near y'all or not, we're available to help y'all 24/seven by email, phone, or DM.
Check your address to see if Google Fiber is bachelor in your area. If it is, you can pick your plan and sign upward for service online or by reaching out. Nosotros're continuing to expand in existing cities as well as looking at new ways to work with cities to bring fast, reliable internet to more communities. Desire to stay up to engagement as we abound? Sign upward for email updates.
Check your accost to see if your domicile can sign up for Fiber. If Fiber isn't available in your expanse notwithstanding, enter your address to be amid the kickoff to know when you tin can sign up for service.
Yeah, we accept a text phone line at (TTY) 833-999-2889. Delight note that we tin can only respond to Google Fiber related inquiries, and nosotros cannot offer help for other Google products that aren't included in your Google Fiber service. For assistance with other Google products, delight call (650) 253-0000.
The Charlotte page will allow you know where sign-ups are open and where we'll be heading next.
Our superlative priority is keeping the Google Fiber team, our customers and our community salubrious and prophylactic. We're monitoring the novel coronavirus (COVID-nineteen) situation very carefully and taking sensible, recommended precautions. Find more information here.
Plans
Yes. Your network device includes powerful Wi-Fi designed to requite y'all access to Google Fiber throughout your domicile.
In order to have total reward of a Fiber 1000 connection, you'll need a reckoner or laptop that supports a gigabit (in geek terms, this means having a 1Gbps 1000BaseT network interface carte du jour). Most recently-produced computers and laptops already support gigabit speeds. But if you're not certain if your computer or laptop does, consult your figurer documentation and await for the following terms: 1000baseTx or 1000Mbps or 1Gbps or GigE. Learn more near what affects Wi-Fi speeds.
If yous want to go on your current Goggle box service and yet get Google Fiber, you can. Merely pick one of our Internet plans.
Aye. Google Cobweb offers a wide range of amusement On Demand. If you have an account with either Vudu and Netflix, you lot tin access them through the built-in player in your Telly Box.
Cobweb Phone is a service that allows you to make and receive dwelling phone calls using your Cobweb Internet connection. With Fiber Phone y'all tin utilise your existing number or choose a new one. You can add it to eligible Fiber plans for $ten per month (plus taxes and fees). Information technology comes with everything you'd expect from a home phone, like caller ID, voicemail, affordable international rates and 911 service. To acquire more than well-nigh Fiber Phone, delight visit our Aid Center.
Fiber subscribers tin add Fiber Phone to their plan for an additional $10/calendar month (plus taxes and fees). To learn more most monthly service and call rates, please visit our Assist Center.
Yes. Yous can make long altitude calls from your Google Fiber Phone service at home, your mobile phone, and your computer. Calls made on home telephone volition exist added to your next Google Fiber bill. Calls made on your mobile telephone or on your computer using Google Vocalism crave a credit.
Yes. Fiber Phone includes a conventional phone jack that'due south compatible with nearly all dwelling phones. Please note that rotary dial phones and some older push-button phones practise not work with Fiber Phone. Please visit our Help Center to learn more nigh Fiber Phone.
No. Similar most Voice over Cyberspace Protocol services, Fiber Telephone requires an Internet connection and power. Service volition be unavailable during a power outage unless you fix up a battery backup or Uninterruptible Power Supply (UPS) in your home. If you do purchase a UPS, make certain your FIber Phone Box and all of the required equipment from your Internet provider are plugged into the UPS.
Sign up
Please double bank check to make certain you lot've entered the right street proper noun, apartment number and ZIP code. If you all the same cannot find it you lot tin submit a asking to take your address reviewed by our team through the website or else give us a telephone call at (844) 363-4237. Y'all tin can also visit our Aid Center to learn more about signing upwardly for Google Fiber.
You can check your address for eligibility. To acquire more, visit our Help Center.
It's possible your landlord or holding manager might need to sign an agreement with Google Fiber before nosotros can bring you service. To learn more, visit our Help Middle.
Yep. In that location are no deadlines for apartments and condos. Once we have an understanding with your property manager and have constructed the network in your building, y'all tin can sign upwards anytime. To learn more than, visit our Help Center.
Structure
Google Fiber is building an entirely new network to bring loftier-speed Net and crystal-articulate television to your community. Considering we are a new provider, we have to install make new, state-of-the-art fiber optic infrastructure. To learn more than well-nigh what it takes to build this network, cheque out our behind-the-scenes blog mail service hither.
We don't have a specific timeframe to share, because the amount of fourth dimension it volition accept to bring fiber to a particular expanse varies profoundly, based on the size or the area, how we're going to be bringing fiber there (aerial versus surreptitious) and fifty-fifty the local soil type. Sometimes the timeline tin likewise be a bit longer due to unforeseen issues (weather condition, access, equipment bug, etc.). However, we're constantly striving to build more efficiently and quickly and hope to complete construction as soon as possible. To learn more than, visit our Assistance Heart.
In society to bring Google Fiber to a new urban center, a whole lot of heavy lifting has to happen. Our carefully-crafted pattern plans require infrastructure to be built in the entire community, which sometimes requires us to access rights of way or easements that could fall next to or across your property. To learn more, visit our Assistance Middle.
Easements and rights of way are certain rights to access and utilize public and private property. Some country and local laws authorize utilities and other service providers, like Google Fiber, to utilise rights of way and easements. To acquire more, visit our Help Middle.
We know that construction tin sometimes look very messy, just chances are the construction crews haven't yet finished edifice in your neighborhood. Once construction is completed for your entire neighborhood, crews volition come up dorsum through to restore your property. If construction work has been completed in your area and y'all notice that your belongings has yet to be restored, contact Google Fiber if you have a complaint or outcome.
A lot of the network nosotros build is placed inside areas called easements or rights of mode, which are frequently adjacent to or across private belongings. We piece of work with the appropriate local regime to obtain the rights to apply these locations, simply similar other service providers (such as water and electrical).
Unfortunately, we are unable to motion or to care for plants that are in an area where we need to build. Earlier construction crews come up into your neighborhood to build our network, yet, we will be certain to go out door hangers then that you have time to move your plants into a condom spot. To acquire more than, visit our Assistance Center.
Yes! Nosotros volition leave door hangers before construction crews come to your neighborhood. Those door hangers also include our contact data should you lot have any questions or concerns during the construction process. To larn more, visit our Help Center.
Building a network is a lot of work, so you may come across or hear construction crews working on weekends. Different ordinances and permitting requirements apply to different neighborhoods, so our power to work in some areas on weekends is based on those regulations. To learn more, visit our Help Center.
If you haven't washed so already, you lot should contact your ability/water provider first to make certain your outage is addressed quickly. Please also give our construction support squad a telephone call at 877-454-6959. To larn more than, visit our Help Center.
If y'all have whatever concerns whatsoever during the construction process, feel free to reach out to our construction support team at 877-454-6959. To learn more than, visit our Help Center.
Installation
We'll reach out by email when it's time to schedule your installation date, and then exist sure to regularly cheque the email address associated with your Fiber account. Please note if you live in a unmarried family home, it may take time before we can schedule your installation appointment. This is considering we'll outset need to lay our fiber all the style to the outside of your home. To learn more than, visit our Assist Center.
At kickoff, we'll be working out in the street to connect the Fiber network to the outside of your home. Google Fiber-certified installers will either string fiber cables on utility poles or coffin them in the footing. We will arrive at your home and knock to permit you lot know we're working on your property, but nosotros'll withal install the fiber driblet even if you're non home. Side by side will be your in-dwelling installation where nosotros'll bring Cobweb into your dwelling house. The Fiber Jack, which is about the size of a deck of cards, is an Cyberspace converter that connects to your Wi-Fi router. Our installers will piece of work with yous to find the ideal placement of the Fiber Jack and cabling inside your home. We may exist able to route the fiber cablevision effectually the outside of your domicile, or through attics and walls into a room that makes sense for you. Your installer will assistance you set up any devices that you lot ordered, show yous how to utilize them, and make sure everything is working smoothly. To acquire more about bringing Fiber to your home, please visit our Help Center.
If your appointment is two days or more away, you can change your appointment online by signing into your business relationship on the Fiber website. If your date is within the next ii days, delight give us a call at (844) 363-4237 and we can help you reschedule.
Google Fiber Internet plans include: • A Fiber Jack, which will bring the fiber connection into your home • A network device, which will provide wired and wireless connectivity to devices throughout your home.
No, simply it may exist an option in the hereafter.
Self-installation is available to residential customers who live in homes or apartments that already have a Google Cobweb Jack or ethernet plate connecting to the Google Fiber network. Professional person installation is required to install some advanced products, like 2 Gigabit Internet and Google Cobweb Phone service that is integrated with a security system, and a very pocket-size number of multiple habitation units not built for self-installation. If you are not eligible for self-installation, you will not encounter a self-installation option when you order services. Setting up your Internet service yourself requires no tools and minimal technical skills. Detailed instructions and all of the necessary equipment are included in the Self-Installation Kit. You tin can picket a stride-by-stride video or follow written instructions to connect your router and set up your Wi-Fi network. To learn more near self-installation, please visit our Help Eye.
Sign into the Google Cobweb website and, if yous're eligible, you'll be able to select "ship me a cocky-install kit." You'll so have the option to accept the kit mailed directly to your address. If you're in a city with a Google Fiber Infinite, y'all'll also have the option to option it up at your local Fiber Space. To learn more, visit our Help Center.
First, employ the instructions included in your Self-Installation Kit to fix up your Network Box. When you see a steady blue betoken from the Network Box, you'll know information technology's broadcasting an open Wi-Fi network. Within the next hour, on your computer or mobile device, find the listing of available Wi-Fi networks and connect to the network that begins with "GFiberSetup" followed by your business firm or flat number. Once y'all've successfully connected to the network, open up a browser and visit wifisetup.googlefiber.cyberspace. Follow the stride-by-step instructions on the screen to create your private Wi-Fi network. Please note that if you don't connect within one hour of turning on your Network Box, yous will need to turn it on and off before repeating these steps.
Account & Billing
Sign in to the Fiber website with the electronic mail accost and password associated with your Google Fiber account. Select an issue here if you're having trouble signing in to your business relationship.
If multiple plans are bachelor in your area, you can sign in to your account on the Fiber website at any time to modify your programme. You can change your plan past clicking on the Account tab so selecting "Change plan" underneath your current service plan.
At the beginning of each month, you'll receive your monthly Google Cobweb bill in your electronic mail inbox. 10 days later, your credit carte du jour or debit carte (depending on which payment method you've selected) will exist automatically charged for that month'southward service.
To pay your Cobweb bill, we accept credit and debit cards with a Visa®, American Express®, Discover®, or MasterCard® logo, or automatic depository financial institution account withdrawal. We do not accept cash or checks.
We have the credit card on file that you used to sign upward and will beak that credit card by default. You lot may update or alter your payment method at any time by signing into your account on the Fiber website.
You can utilise any e-mail address yous'd like. Nosotros suggest using an email address you regularly check since you lot volition receive your monthly bills and all important communications at the electronic mail address tied to your Google Fiber business relationship. Helpful tip: Make sure you don't utilise an e-mail address that will be cancelled if you switch service providers.
The applicable taxes are dependent on your local and state sales taxation, as well as the Fiber service program and boosted packages yous select. The verbal amount will exist listed on your monthly pecker and is available for y'all to view at any by signing into your account on the Cobweb website.
This depends on which Google Cobweb package you choose. When y'all sign-upward for your plan, you'll be able to encounter a full summary of your costs. These plans are subject to taxes and fees, which will vary based on your land and county.
You will receive an electronic mail indicating your payment was declined. Your account will become delinquent, and your service may exist suspended if you do not pay your outstanding balance within 40 days.
Your service may be suspended if you do not pay your outstanding residue within 40 days.
Fiber Phone customers will run into charges for their telephone service on their Fiber pecker. You'll pay a flat $10/month charge per unit (plus taxes and fees) at the offset of the month for that month'due south service. You lot may also generate charges for international calls, which volition appear on your next monthly bill.
Policies
It's entirely upward to you whether you lot employ an existing Google Account or create a new one. If you use an existing Google Account, you may someday see things similar Google Search suggestions or relevant ads when you're logged in to other Google services like Gmail, YouTube or Google Search, based in role on things similar which Cobweb programming you or your household members and guests viewed. This could make it easier to keep up with your favorite teams or shows. Your activity on other Google services while logged in to the same Google Account might too impact your suggested programming or TV guide search results on Fiber Telly. If you'd adopt not to have Fiber usage touch on your existing Google Account, you lot might consider creating a new Google Account to use for Google Cobweb. If you create a new Google Account to use Fiber, it will remain dissever from your other Google Accounts—Google does not link your Google Accounts in whatever way, and Google will not combine or share data between your Google Accounts, unless you chose to. Our goal is simple—to enable you to determine what information nosotros use to make your Google experience even better and more than useful for you. Please contact us if you signed upward for Google Fiber using a Google Account which you would at present like to change.
Our Terms of Service prohibit running a server for commercial purposes. However, personal, not-commercial usage of servers that complies with our Acceptable Use Policy is acceptable, including using virtual private networks (VPN) to access services in your home, and using hardware or applications that include server capabilities for uses similar multi-player gaming, video-conferencing, and abode security.
Google will collect the personal and business relationship information you provide when you sign up for Google Fiber. You will have easy access to the personal details yous provide, such as your street address, which tin be seen on our website at fiber.google.com. If you get a Google Cobweb Tv subscriber, Google may collect information that users of your subscription provide, such equally clicks on a Google Fiber Television receiver remote to change the channel or search plan listings. In addition to the data collected from users, Google will also collect technical data, such equally Fiber device uptime, information transfer speeds, package loss and other diagnostic information for Fiber TV and Cyberspace. This helps Google provide y'all with the best possible experience over time. Yous tin read more than about the information Google may collect from users or from the use of Google services, in the Google Fiber Privacy Observe and Google Privacy Policy.
Google will collect the personal and account information you provide when you sign up for Google Cobweb. You lot will have piece of cake admission to the personal details yous provide, such as your street address, which can be seen on our website at fiber.google.com. If you become a Google Fiber Idiot box subscriber, Google may collect information that users of your subscription provide, such as clicks on a Google Fiber Boob tube remote to alter the channel or search program listings. In addition to the information collected from users, Google will also collect technical information, such as Fiber device uptime, data transfer speeds, packet loss and other diagnostic information for Fiber TV and Internet. This helps Google provide you with the best possible experience over time. Y'all tin can read more than most the information Google may collect from users or from the employ of Google services, in the Google Fiber Privacy Find and Google Privacy Policy.
At Google, we are committed to providing yous with easy-to-utilize tools to brand sure you are in command of your personal data. You tin can see and manage personal information that y'all have provided to Google past logging into your Google Account and going to the Google Business relationship Settings page. You tin too apply Google's Ads Preferences Manager to run into what data is collected across Google services and manage the way information technology is used. Once you lot've signed upward, you will be able to see the information that yous provided to sign up—such equally billing address and contact info—on your Account page. Your Business relationship page volition allow y'all to update your account preferences, review your current and recent invoices, revise your billing and payment information, change or cancel your service and manage your network settings.
At Google, one of our goals is to provide users with the strongest security, privacy policies and tools in the world. Whatsoever data that y'all provide to Google, or that Google collects, will exist safely stored and protected past our tried and tested security tools and experts who piece of work around the clock to protect your information. When y'all sign in to your Google Account, we turn on SSL encryption for you by default to protect your information from beingness snooped on past others. At Google, nosotros know that part of keeping your data safe is making sure it is always available to you when you desire it. Nosotros work hard to brand Google the best service y'all tin can rely on, with security and privacy features that are on 24-7 and working for you.
Google will not share personal data with companies, organizations and individuals outside of Google, except in the situations described in the Google Privacy Policy. Google Fiber may share non-personally identifiable information with 3rd parties exterior of Google, such as content providers or continued sites. This information may be used to promote Fiber, partner services and programs, or be used in other ways, such as for production or content lineup improvements. For example, Google might share aggregate viewing statistics with a content provider so they can tell how popular a particular show is.
If y'all abolish your service, please leave the Cobweb Jack in identify. We'll requite yous a pre-paid mailing characterization to transport your equipment back to united states of america. If you're in a city with a Google Fiber Space, yous'll also have the option to simply drop information technology off. You take lx days to return your equipment after canceling service without incurring a charge. Meet the Fee Schedule for more details. If you have any additional questions, delight requite us a phone call at (844) 363-4237.
At Google, nosotros are committed to providing y'all with easy-to-utilise tools to make sure you are in control of your personal data. You can see and manage personal information that you have provided to Google by logging into your Google Business relationship and going to the Google Account Settings folio. Y'all can likewise employ Google's Ads Preferences Manager to see what data is collected across Google services and manage the way it is used. Once you've signed up, you lot will be able to see the information that you provided to sign up—such as billing accost and contact info—on your Account page. Your Account folio volition allow you to update your business relationship preferences, review your electric current and contempo invoices, revise your billing and payment information, modify or cancel your service and manage your network settings.
Google Fiber owns the equipment provided past Google Fiber. If you abolish your service, please exit the Fiber Jack in place. Nosotros'll requite you a pre-paid mailing label to ship your equipment back to us. If you're in a city with a Google Fiber Space, you'll also have the choice to just drop information technology off. Yous have 60 days to return your equipment after canceling service without incurring a charge. Encounter the Fee Schedule for more than details. If you have any additional questions, please give united states a call: (844) 363-4237.
If you accept any result with equipment provided by Google Cobweb while you're a Google Cobweb customer, delight contact us and nosotros'll make sure you're upward and running.
Apartments
Yes, once your edifice is continued to the Fiber network yous tin can sign upward and pick your plan at any time and we'll get your installation appointment scheduled. There are no deadlines for apartments and condos. To learn more than, visit our Assistance Center.
Yeah. Fifty-fifty though your unit volition be connected to the Fiber network, you will even so demand to sign up and pick a plan to receive service. To acquire more, visit our Assistance Center.
Thanks for your involvement. We'd love to talk with you about bringing Google Cobweb to your building. Please contact us and nosotros can give you more details about the understanding that we would demand in place to bring Google Fiber to your edifice. To larn more, visit our Help Heart.
Small Business
Yep, Google Cobweb offers 2 super fast Net plans for small-scale businesses in all its Fiber cities.
Google Fiber is offering two super fast Cyberspace plans for small businesses with connection speeds upwardly to 1000 Mbps. You'll get the same fast speeds both when you are uploading and downloading. Plus, no matter which program you choose, at that place are no engagement windows, and no installation fees.
At that place are no service contracts. Yous can change your program at whatever time at no cost. Later all, if your needs modify you should be able to take your service change with it.
Internet speeds up to 1000 Mbps can assist businesses in many ways. Imagine super fast uploads and downloads, HD video conferencing, and quick access to the deject. Faster Internet speeds hateful less time waiting and more time getting things done.
To meet if your business organisation can sign up for Fiber, check your commerical address at google.com/fiber/business organization/. Please note that a site survey may exist needed to decide whether we can bring Fiber to your location.
Nosotros're just getting started, but nosotros're opening to new areas on an ongoing basis. To stay updated on our progress, be certain to check your business organisation address at google.com/cobweb/business/.
Although we would hate to run across you go, y'all can cancel your service at whatsoever time by giving us a phone call at (855) 418-8326. We'll give you a pre-paid mailing label to transport your equipment dorsum to us. If you're in a city with a Google Cobweb Infinite, y'all'll likewise have the option to but drop it off. There are no counterfoil fees.
To pay your Fiber bill, we accept credit and debit cards with a Visa®, American Express®, Discover®, or MasterCard® logo, or automated depository financial institution account withdrawal. We practise non take greenbacks or checks.
Yes. If y'all're using your own router, please brand sure that it fits these recommended specifications. Delight note that the Google Cobweb support team volition not be able to back up routers manufactured by third parties. If you cull to add 5 or 13 static IPs to your service, you must use your ain router. If you lot cull to add i or no static IPs, y'all can cull to employ your ain router, but it is not necessary. Your programme already includes a Network Box that can serve every bit your router. For more than data, delight visit our Aid Center.
Source: https://fiber.google.com/cities/charlotte/support/
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