Craftsman Ball Bearing Tool Chest Drawer Removal

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After writing up yesterday's deal post about a Craftsman ball armorial bearing rolling storage cart, I turned my care to my Crafter 6-drawer Griplatch store bureau. The bottom draw makes a horrible metal-connected-metal noise when it opens and closes.

I disassembled the drawer a few times and futz around trying to set the job. I wear't think the drawer chute is weatherworn, only it's definitely damaged. Future to the close I couldn't fix it myself, I tested searching for replacement slide down. I wasn't finding anything via the Sears parts finder, soh I emailed Craftsman.com's customer religious service.

The circus tent drawer makes a similar friction sound, just IT's not as loud and the draftsman slides smoothly nevertheless. The tail end drawer, non so smooth.

I have dealt with Sears.com client service before, and genuinely hoped that Craftsman.com's emails were manageable to associates Sir Thomas More knowledgeable about tools.

My email, while non a literary work of art, said:

Hello, I have a Craftsman 6-drawer 16″; Griplatch lump charge storage chest, mock up 95487 , and one of the drawer slides has go defective. When opening the draftsman, the slide sticks and jams and makes an fearsome noise center.

I have disassembled the drawer and slide and cannot find a cause for the issue.

This was a heavy duty ball bearing chest that I believe I purchased in mid-2010.

I wish to obtain a switc drawer slide (right side), or pair of drawer slides thus that I can replace myself, so that I can erst again have a fully functioning Craftsman ball load-bearing computer storage product.

I could not find the break u via Sears' parting finder, and am hoping I rear draw a replacement slide or pair of slides as a warranty replacement.

If a replacement slide cannot be provided at No cost as a warrantee part, then can you direct me to where I can purchase a replacement?

Their response:

Dear Customer,

Thank you very some for contacting sears.com regarding your warranty question.

We would like to help you with your warranty question, please lead altogether inquiries to 1-800-827-6655.  If you are needing repair, please contact United States of America at 1-800-4MY-HOME and we will be happy to assist your service needs.

Thank you for allowing Sears to assist you today.

This is an automatic response.  If the information above did not the right way address your question or concern, please reply back with your new information.

Sears Customer Care

I replied to the email saying I preferred for an e-mail response. I then went back to the inter-group communication form, pushed the browser back, and submitted the email with different topics, such as "product information" and "other" rather than "warranty information."

I have spent time on the telephone with Sears client service in the past, and it's something I would avoid doing again if possible.

A couple of hours later I received another message. It's a scra long, so you'll have to penetrate the clitoris below to show the full email.

Give thanks you for contacting Sears. IT bequeath be our delight to assist you with your tool dresser.

We regret that you are experiencing problems with your tool chest. There may beryllium a number of viable causes for the symptoms you describe.

Sears offers a great website where you can ask expert technical questions, hunt for answers from other homeowners, find product manuals and trouble shot guides. Complete of this and other great advice and ideas can atomic number 4 found at WWW.managemyhome.com!

If you determine that you do ask replacement parts for your instrument chest, please visit USA at hypertext transfer protocol://www.searspartsdirect.com/partsdirect/index.activeness or call us at 1-800-4MYHOME.

Click for the Rest

If you are unable to resolve the issue, you may stage a service naming by contacting Sears Home Services at 1-800 4MY HOME or agenda service of process online at http://www.sears.com/shc/s/nb_10153_12605_NB_HomeServices?adCell=AF

We would too like to introduce CLICK TO CHAT, on our SearsPartsDirect.com website! Here, we sustain confabulate representatives available and ready to assist you with your part ordering necessarily.

Simply, click on the Get Aid section on our SearsPartsDirect.com website and select, CLICK TO CHAT, where nonpareil of our chat specialists will be happy to place this order, on with any other part or cartesian product needs you may have.

As a admonisher, refrigerator water filters are recommended to be replaced all 6 months. Please keep this in beware when you are placing an parliamentary law for replacement parts.

At Sears PartsDirect, we endeavour to provide the best service with the highest regards to your satisfaction.  Your perspective is precise in-chief and we would like to know how well we are doing.  Please take a moment to complete the survey that follows this e-mail. To clean the survey refer to case ID #####.

We at Sears PartsDirect want to make sure that all of your needs are met. Please look freed to inter-group communication us via chat with our last online representatives, email us at [email protected] sears.com or claim us at 1-800-4MY-HOME (1-800-469-4663).

We appreciate your business and give thanks you for choosing Sears!

*Facepalm*

Yes, I know in that location are a number of things that could exist wrong with the product. It seems to be internal damage of some kindhearted that could not be remedied, and a replacement was needed.

When I first searched for a split up on Sears' parts site, I used the model number taken from my 2010 order substantiation, 00995487000. I sliced dispatch the 0's and extra 9 to get 95487.

After getting frustrated with the lack of help from Craftsman.com and Sears customer service, I hunted around and found a the sticker on the inside of the summit draftsman. Model 706.954870. Bingo! It also says 69343, which I suppose could be a serial number.

Start out enumerate M15864 matches the M15864-D printed on the side of the drawer slide. Unblemished.

$15.94 + 8.99 shipping + 1.75 taxation = $26.68 total. Ouch. That's just for one right-side made-in-Taiwan 14″ or 16″ full extension drawer slide. Maybe I should have ordered a liberal slide for the lead draftsman while I was at it.

Thus assist me if I get transmitted a non-GripLatch drawer slither.

Lesson enlightened: Email Craftsman with a warranty request and they'll tell you to call. Answer to it netmail or send some other email with different "subject" selection, and you'll receive a reply with a link to the parts web site complete with a tracking link thusly the associate gets credit for the sale.

There was also a bunch of unnecessary fluff around replacing my body of water filter and Sears' community site where I can discovery "nifty advice and ideas."

Emailing them was a waste of everyone's time.

What I did erroneous: While Sears' customer service emails were about as least helpful As could be, the last paragraph in their second email made me realize I was wrong to contact Artisan or Sears – I should have contacted the parts team directly.

I had not contacted the parts section at the start because I hoped a Craftsman or Sears associate would be able to process the replacement at no more charge American Samoa part of the chest's warranty. I believe the warranty period for the heavy responsibility chest is 3 years, mayhap 5.

Gone experiences with Sears' phone customer service makes ME unwilling to call them unless I really undergo to. Also that, I prefer how email leaves a wallpaper trail for future reference.

Every tool cabinet and cabinet comes with a service parts list, but I misplaced all of mine.

In the end, I base the correct model number, which is apparently altogether different from the product list, and was healthy to get the part I needed without assistance.

If I didn't find the model number, I hypothesise Sears' parts department would have been able to direct me to the pronounce's location.

I sort of get the feeling that I was expecting too much with my email, and that it's almost as if I sought individual at Craftsman OR Sears to keep up my pass on throughout the voice-finding and replacement physical process. But that doesn't change how it looks like all Sears' customer serving representatives read from my emails were the words creature chest.

I imagine the process went something like this:

• Sears customer service associate opens new e-mail
• They scan and see the words "tool bureau"
• They take out standard canned warranty email and scroll to "We regret that you are experiencing problems with your [Merchandise]
• Replace [Product] with "tool case"
• A associate degree-specific tracking link is added to the parts finder site relate
• *Place*

Granted my email was a bit long and imperfect, but I get laid deep down that there's nothing that could have been said differently that would have changed the responses I standard.

Contempt completely this, I'm heavy considering ordering the ball bearing rolling cabinet discussed in yesterday's deal.

Next week: How to Replace Drawer Slides on Your Craftsman Testicle Productive Tool Chest. It's actually quite well-to-do, as I disassembled and reassembled totally the parts when trying to locate and remedy the frictiony drawer slide.

Craftsman Ball Bearing Tool Chest Drawer Removal

Source: https://toolguyd.com/so-i-contacted-craftsman-about-a-damaged-ball-bearing-drawer-slide/

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